Shipping and Delivery Policy

Our shipping and delivery policy explains artwork approval, delivery choices, dispatch and how to report a missing parcel. Read it alongside your order confirmation and selected delivery option.

After you place an order

We email you an order confirmation straight away.

Proof and production

• For every custom order we send you a free digital proof before we start.
• Production starts once you approve the proof. If we don’t hear back within 3 days, the proof is treated as approved and production starts.
• Late proof approval moves your delivery date, for both free and paid delivery options.

Delivery policy: options and cost

• You choose your delivery date on the product page before checkout. The delivery options show the date and any extra cost.
• We use the fastest courier for the date you choose.
• We deliver across the UAE and ship internationally. Please give a full street address, as we can’t deliver to a PO Box.
• For international orders, the delivery options, dates and cost for your country are shown at checkout or in your quote.
• Import duties, taxes and customs fees in your country are not included in our prices and are paid by the customer. Orders held at customs because these fees are not paid can’t be refunded.

Tracking

We email you when your order is dispatched.

Late, lost or undelivered parcels

• Once a parcel is with the courier, delays on the way are outside our control. Please contact the courier for help.
• If nobody is available to receive the parcel, the courier will try again or hold it for collection for a limited time. Unclaimed parcels may not be returned to us, and a free remake or refund is then not possible.
• If a parcel is lost or shows as delivered but you don’t have it, report it to the courier and to us within 15 days of the delivery date.

Missing or wrong items

Email info@alburoojadvertising.com with your order number or call +971 52 673 4053. You have 30 days from delivery to report a problem. See our Returns, Exchange and Refund Policy for what happens next.

Using this delivery policy for your order

Before placing an order, check the full delivery address and the date shown for the option you choose. A street address is required; the delivery policy does not provide delivery to a PO Box. For an international order, review the country-specific options at checkout or in your quote and allow for the duties, taxes and customs fees described above.

After ordering, watch for the confirmation and free digital proof in your email. Review the wording, artwork and selected options promptly. Under the proof terms above, no reply within 3 days is treated as approval and production starts. A late approval can move the delivery date, including when a paid delivery option was selected.

When you receive a dispatch email, keep it with your order details. If a parcel is delayed in transit, contact the courier. If it is lost or marked delivered but has not arrived, report it to both the courier and Al Burooj within the 15-day period stated above.

Missing or incorrect items follow the separate reporting process in our returns and refunds policy. Use our contact page if you need help identifying which process applies. For general consumer information, consult the UAE Government consumer protection guide.

Keep your order number available whenever you ask about delivery. This helps connect your enquiry with the original order, delivery selection and any proof or dispatch correspondence already sent to you.

Three essential delivery policy checks before ordering

1. Check the full street address and the selected delivery date.
2. Plan time to review your digital proof and reply within the stated approval period.
3. For international delivery, review the quoted shipping cost and the separate customs charges that you must pay.